To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to find the answer.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look. This will clear up with use. Any other color, please call our office to report your location and what color.
What chemicals does our utility district add to the water?
51 East Water does not treat any of the water in our system. Our water is treated by Stillwater's treatment plant using Chloramines as a disinfectant. When Lone Chimney Water Association switches over to Chloramines, some of our water may be treated from their treatment facility.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested multiple times per week at rotating locations and various times to ensure safety.
If you have noticed a significant decrease in water quality, please contact our office so we can investigate the situation.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and/or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received your payment after the due date causing a late fee, or we may not have received it at all. Call our office and we will help see what may have happened.